Hello, may I ask what problem you encountered? It is recommended that you contact online customer service and provide relevant screenshots for verification. Ways to contact online customer service: APP homepage - top left corner icon - pop-up page click on the top right corner 🎧 - contact customer service - "Can't find the answer, click here" - enter "manual" in the input field at the bottom - select "transfer to manual" in the reply message and choose the relevant issue; Web homepage - bottom right corner 🎧 - "Can't find the answer, click here" - enter "manual" in the input field at the bottom - select "transfer to manual" in the reply message and choose the relevant issue.